Our friendly Customer Contact Specialists are ready to help!
Welcome! New to Greenville Utilities? Speed up and simplify the application process right here online.
Requests for new service can be made up to ten days in advance. For residential customers, there is an online application process.
You can also visit us at our Main Office, located at 401 S. Greene Street or GUC Express, located at 509 SE Greenville Blvd.
We are happy to provide you safe and reliable utility services. Requests for new service can be made up to ten days in advance. In order to get started online, you’ll first need to register. It's quick and easy. Here’s how:
STEP NO. 1:
Go to the login page, and select "Click Here to Get Started"
STEP NO. 2:
You'll be asked for the following registration information:
User ID of your choice
First and Last Name
Email address
Password (10+ characters, 1 uppercase, 1 lowercase, 1 number)
STEP NO. 3:
Next, you'll answer at least three security questions.
STEP NO. 4:
Then you'll tell us your communication preferences. You can select email, text, or both.
STEP NO. 5:
Once you review and confirm your information, you'll receive an email with a validation token (code); enter the token and click "Next." We'll send you an email to let you know you're all set in the portal and can continue to set up your new service.
STEP NO. 6:
Once you are registered in the system, you can request new services. You'll be prompted to enter the service address and asked to set up a PIN. Residential customers will be asked for their Driver's License or state issued ID Number and Social Security Number that will be used to run a credit check to determine any required deposit amount.
Our friendly Customer Contact Specialists are ready to help! Requests for new service can be made up to ten days in advance.
To apply for new services in person, visit us at our Main Office, located at 401 S. Greene Street or GUC Express, located at 509 SE Greenville Blvd.
GUC Express - 509 SE Greenville Blvd.
Monday-Friday, 8:00 a.m. - 5 p.m.
Main Office - 401 South Greene Street
Monday – Friday, 8:00 a.m. – 5:00 p.m.
You will need to provide us with the following:
- A deposit (more information)
- Address where services are to be connected
- Date for services to be connected
- Driver’s License or state-issued ID number
- Complete Social Security number
- Telephone number
- Mailing address
- Copy of lease, if renting
You may request to disconnect your services online.
You can also disconnect your services in person or over the telephone by calling 252-752-7166.
Once your service is disconnected, we will apply any deposit to your final bill and refund any credit balance.
The Customer Contact Representative will need a forwarding address for your final bill and/or refund.
Moving to a new place in our service area? If your account is in good standing and no money is due, you may transfer services online.
You can also transfer services by calling 252-752-7166.
Or you can visit us in person at one of our two locations at:
GUC Express - 509 SE Greenville Blvd.
Monday-Friday, 8:00 a.m. - 5 p.m.
Main Office - 401 South Greene Street
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Our friendly Customer Contact Specialists are ready to help!
Business accounts are required to have a FEIN (Federal Employee Identification Number).
Business/commercial customers can call 252-752-7166 to start their accounts or visit in person at one of our two locations at:
GUC Express - 509 SE Greenville Blvd.
Monday-Friday, 8:00 a.m. - 5 p.m.
Main Office - 401 South Greene Street
Monday – Friday, 8:00 a.m. – 5:00 p.m.
GUC's Priority Customer Program identifies customers who use life support equipment at their residences. These customers are provided special consideration in the event of power outages or during routine maintenance of electric service lines. For more information or to be considered a priority customer, please let us know when applying for service or contact us at 252-551-3364.
This program does not guarantee that these customers will never lose power, they are simply provided special consideration in the event of power outages during routine maintenance of electric service lines.
No. Here's how it works ...
When City of Greenville residents activate a GUC account, the stormwater and refuse fees are activated as well. Please note that new accounts are signed up at the curbside refuse collection rate for single-family homes and the multi-family rate for residences with dumpsters. For more information about refuse collection and stormwater services, please contact the City of Greenville at 252-329-4522 or visit the City's website.
Greenville Utilities provides billing services for the City's refuse (garbage) collection and stormwater fees. The City of Greenville provides these services, however we have found that our customers prefer to receive just one bill.
You must be home when your natural gas service is connected. For your safety and protection of personal property, we also encourage you to be home when your electric and water services are connected. Make sure all heat producing appliances (stoves, ovens, toaster, space heaters, clothes dryers, etc.) are off or unplugged before your electricity is turned on. You should also make sure that all water connections (faucets, ice makers, washing machine hookups, etc.) are completely off when your water is turned on.
There are times when GUC will send the account holder text messages to remind them of an upcoming appointment (such as connecting natural gas service or installing Beat the Peak equipment). To opt out of this service, simply reply STOP to the text message.
The health and welfare of our customers is our top priority. GUC uses chloramines as a disinfectant in our water treatment process. Here is some information about chloramines for kidney dialysis patients and fish owners.