Emergency Hotline
1-855-767-2482
Outage and Emergency Assistance is Available 24/7
Call our toll-free Emergency Hotline to report outage, gas leak, sewer spill, water leak or other utility-related emergency. Find out how to report outages more quickly when you call.
Customer Service, Billing & Payments, Start or Stop Service
252-752-7166
252-329-2172 fax
Beat-the-Peak
252-551-1583
Drinking Water Questions
252-551-1563
Easements
252-551-1509
Engineering
Electric: 252-551-1582
Water Resources: 252-551-1551
Natural Gas: 252-551-1587
Finance Department
252-329-2164
Human Resources
252-551-1513
Locate Utilities
811
Natural Gas Information Line
252-551-1587
Report Streetlight Outage
252-551-2098
email
Save Energy & Money
Energy Services
252-551-1521
Speakers Bureau
252-551-1522
Tours
Water Treatment Plant 252-551-1562
Wastewater Treatment Plant 252-551-3304
Water Leaks/Sewer Stoppages
252-551-1551