If you are unsure of your PIN, it is likely the last four digits of your social security number. If that doesn’t work, or you don’t remember the PIN you created, please call 252-752-7166 for help with setting up a new one.
Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page. You can also call 252-752-7166 and follow the prompts.
AutoPay is GUC’s automatic bill payment service. It’s convenient, safe, and easy. You simply authorize payment of your monthly utility bill from your checking or savings bank account, or your credit/debit card (convenience fee applies).
Here’s how it works: You will receive your regular, monthly utility bill as usual. On the due date, GUC will draft the amount owed from the account of your choice. Your bank statement and utility bill will then show your payment has been made.
Plus, you can use AutoPay for more than one GUC account. You can even set up the maximum amount to be drafted. This can help protect you if you have a higher than normal bill; you will still be responsible for paying your full bill, it will simply cap how much is automatically drafted from your bank account.
Signing up is easy! Simply log into My Account and click on Billing & Payment then Manage AutoPay. You can also click on Auto Pay in the Account Details section of the page.
You can make current and past due bill payments by phone, 7 days a week. A dedicated toll-free telephone number with automated technology is available 24-hours a day. In addition, telephone representatives are available week days from 8 a.m. until 8 p.m. EST and 10 a.m. until 2 p.m. on Saturday and Sunday. Call 1-844-507-3636. You can also make credit/debit card payments when you log in to My Account.
Visa, MasterCard, Discover and American Express are accepted. A convenience fee is charged for this service:
Credit Card Tiered Convenience Fees:
$2.25 per transaction up to $500.00
$4.50 per transaction from $500.01 - $1,000.00
$8.00 per transaction from $1,000.01 - $10,000.00
Greenville Utilities does not receive any of the convenience fees . These are merchant fees charged by banks to help defray the transaction processing costs along with the costs of extending credit.
To report a street light outage, e-mail us or call toll-free at 1-855-767-2482.
Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page. You can also call 252-752-7166 and follow the prompts.
In the spirit of continuing the conservation of our environment, we offer paperless billing for customers who prefer not to have their utility bill mailed to them. By enrolling in Paperless Billing, customers receive their bill via email.
Signing up for eBill is easy! From the My Account dashboard, click Billing & Payments then Paperless Billing. For quick access, you can also click on the Paperless Billing item in the Account Details section of the page.
Your dashboard in the My Account provides Account Listing, Bill Summary, Account Details, My Current Usage, Notifications Quick View, Quick Links, and FAQ’s.
Your dashboard in the My Account provides Account Listing, Bill Summary, Account Details, My Current Usage, Notifications Quick View, Quick Links, and FAQ’s.
Making your GUC payment is quick, convenient and secure. We have several options to meet your needs.
AutoPay is our automatic bank draft service. Never miss a payment again! Get the details.
With our paperless billing option, eBill, you can choose how you receive your bill – in the mail or through an email. Find out more.
Use your credit or debit card to make current and past due bill payments by phone or online. Just call 1-844-507-3636, or go to Your Account. More details.
Take care of your bill and manage your account online!
Need more time to pay your bill? Eligible customers can request a 10-day payment extension. To apply, log in to My Account and click Billing &Payments then Payment Extension, or Payment Extension in the Account Details section of the page. You can also call 252-752-7166 and follow the prompts.
Main Office - 401 South Greene Street
Office currently closed to customers due to COVID-19
Drive thru open Monday – Friday, 8:00 a.m. – 5:00 p.m.
Drop Box on Washington Street side of building
GUC Express – 509 SE Greenville Blvd.
Office currently closed to customers due to COVID-19
Drive thru open Monday – Friday 8:00 a.m. –5 :00 p.m.
Drop Box located in Drive thru #1
Mail It
Pay your utility bill from the comfort of your own home. Just insert your check or money order and be sure to include the stub from your bill. Send payments to:
Greenville Utilities
P.O. Box 1432
Charlotte, NC 28201-1432